SUPPORT PACK |
SUPPORT PLUS |
|
|---|---|---|
| Security & Support | ||
| CMS core update | ✓ |
✓ |
| Site plugins update and test - up to 15 plugins | ✓ |
✓ |
| CMS functionality - Errors / Fixes - Additions (eg Site Templates) |
✓ |
✓ |
| Malware investigation & removal | ✗ |
✓ |
| Sucuri malware monitoring | ✗ |
✓ |
| Cloudflare - “Always Online” * Note – server must support Cloudflare |
✗ |
✓ |
| Site Down! Where Urgent - Aim to fix within 24 hours of fault being reported. Where greater time is required, we’ll update you twice a day. Less urgent fixes are evaluated, costed if required and completed within an agreed timescale. |
✓ |
✓ |
| Monitoring | ||
| Monthly uptime reports | ✓ |
✓ |
| Site down notifications | ✗ |
✓ |
| Monthly broken link check | ✗ |
✓ |
| Web Content | ||
| Content amends - image and text fixes | ✗ |
✓ |
| SEO | ||
| Keyword tracking | Up to 20 Keywords | Up to 50 Keywords |
| Monthly health scan - SEMrush | ✗ |
✓ |
| Google Search Console - Webmaster tools and site - Indexing |
✗ |
✓ |
| Google Analytics setup | ✓ |
✓ |
| Virtual web support meeting progress and planning 1-2-1 discussion | ✓ |
✓ |
| Heat mapping | ✗ |
✓ |
| Competitor monitoring | ✗ |
✓ |
| Backlink monitoring | ✗ |
✓ |
| Activity Report - breakdown of hours | ✗ |
✓ |
*All hours can be rolled over for one month