<< back Web & Domain FAQs

Whilst it’s a straightforward process – we do like to take care to ensure downtime is minimised and there’s no disruption to crucial services such as emails.

1. Set up a copy of your site on our server

We set up web hosting space on our server and ask you to provide a full copy of the site and (crucially) the database export file. You can do this by

  • sending the file package across via email / WeTransfer

or

  • Provide us FTP access to your website where it is presently hosted – we can download a copy and upload it to your new server space for you.
! Remember not to update your website with new copy, pictures etc from this point onwards

2. Test the site on its new server

Once it’s fully uploaded, we test the site but don’t worry – it’s not live to the world yet!

We test:

  • All site pages
  • Links – internal and external
  • Web forms – we confirm they are going to the places you want them to

3. Point the domain to the new matm Server

In order to do this – we need to update the DNS settings on your domain. This can be done in one of two main ways

  • matm update the DNS settings by logging into your domain control panel. You provide us with Username and password. We do the rest

or

  • matm provide you with the changes that need to be made and you or your IT representative make the changes in your domain control panel.

4. What happens next?

Over the next 24-48 hours, visitors will begin seeing the new (matm-hosted) site rather than the previous one. This is called DNS Propagation.

If everything goes smoothly – no one will see any disruption in service, although we never say never. Some configurations of larger internal networks can occasionally cause some people to see the old site for a while through caching.

We advise keeping your IT team in the loop at all times.

You can now go ahead and make amends to your website in the same way as before.

You can now delete the files on the old web hosting server.

1. Prepare your domain transfer

Take a copy or screenshot of your current DNS settings. You'll find these settings in your domain control panel, or request them from your current domain administrator.

* Remember, don't make any changes to your DNS settings after you've provided us with the copy, as they might not get copied over during the transfer *

2. Initiate the transfer with matm

Let us know the domain name you want to transfer, and we will start the process on our side and provide you with an IPS Tag.

3. Update your domain's IPS Tag

Update the IPS Tag for your domain to the one provided.

This will start the transfer process, which can take anywhere from a few minutes to a few days

4. We verify the transfer

We will check that all of the DNS settings have copied over correctly based on the copy you provided in step 1

6. All set!

The domain has now been transferred and is being managed by matm

* Please note: Top-Level Domains names that are newer than 60 days or within 7 of expiry cannot be transferred in or out of 123 Reg or any other registrar. *

1. Prepare your domain transfer

Take a copy or screenshot of your current DNS settings. You'll find these settings in your domain control panel, or request them from your current domain administrator.

* Remember, don't make any changes to your DNS settings after you've provided us with the copy, as they might not get copied over during the transfer *

2. Get your authorization code (Auth Code)

For most domains, you'll need your authorization code (Auth Code) from your current domain registrar. This acts like a security key for transferring your domain.

You can find it by logging in to your domain control panel and looking for "Auth Code," "Transfer Code," or "EPP Code."

3. Initiate the transfer with matm

Let us know the domain name you want to transfer along with it's Auth Code, and we will start the process on our side.

I can take anywhere from a few minutes to a few days for the transfer to go through and the DNS Settings to propagate

4. We verify the transfer

We will check that all of the DNS settings have copied over correctly based on the copy you provided in step 1

6. All set!

The domain has now been transferred and is being managed by matm

Having an accurate picture of how your customers interact with your website is crucial. To achieve this, it’s necessary to exclude internal traffic, such as that of your employees, from your Google Analytics tracking. You can do this by excluding an IP address, such as that of your business location.

1. Find your IP address

Finding your IP address is easy. Simply visit https://whatismyipaddress.com/, and your IP address will show next to IPv4.

2. Excluding your IP address on Google Analytics

To exclude your IP address on the GA4 platform, you’ll need to have Administrator access to the account. Here’s how:

  1. Log into your Google Analytics account.
  2. Click the Admin icon in the bottom left hand corner

 3. Select Data Streams under the Property menu

  1. Under Web, click on your website

  1. On the popup screen, click Configure tag settings

  1. Select Show all in the Settings box to increase the drop-down menu

 7. Select Define Internal Traffic

 8. Click Create

 9. Decide on a Rule Name, for example: matm office

10. Set the traffic_type_value as internal

11. Select “IP address equals” from the drop-down menu under IP addresses and add your IP address in the Value box next to it.

12. If you have multiple business locations to exclude, click Add Condition to add more IP addresses

13. Click Create in the top right corner


Managing a LinkedIn Page efficiently requires assigning specific roles to team members so that various tasks such as content creation, page moderation, and analytics are handled smoothly by the right people. 
In this guide, we will walk you through the steps to assign a LinkedIn Page to someone, complete with visual aids to make the process easy to follow.

Way 1:

    Step 1: Log in to LinkedIn

    •      Open your web browser and go to LinkedIn.

    •      Log in with your username and password.

    Step 2: Go to Your LinkedIn Page

    •      Click onto your page and click on settings on the bottom left hand side 


    Step 3: Manage Admins

    •      In the "Settings" menu, select "Manage admins".

    Step 5: Add Admin

    •     Click on the + Add Admin button

    If you are wanting to add MATM make sure to choose Super admin


    Step 7: Save Changes

    •     Once you've selected the person and the role, click the "Save" button to assign the role.

    Step 8: Confirmation

    •      You should see a confirmation message that the admin role has been successfully assigned.

    Additional Tip:

    Make sure the person you are assigning as an admin is connected to you on LinkedIn.

    Way 2:

    • The people to be added must be invited to Business Manager and accept their invitation to join.
    • The Page must be added to your Business Manager.  

    You can claim Pages your business owns or request access to your partners’ ad accounts.
    Your partners can share Pages with you.


    1. Sign in to Business Manager.
    2. Click Pages in the menu on the left side of the page.
    3. Click the name of the Page.
    4. Click Add people in the upper-right corner of the page.
    5. Use the checkboxes on the left side of the page to select people to add to the Page.
    6. Click the Assign roles button in the upper-right corner of the page. 
    7. From the pop-up window that appears, switch the toggle buttons for the roles you need to assign to the people for the Page.
      [If you’re adding people to a partner’s ad account, you can select from roles based on the roles the partner assigned when the Page was shared to your Business Manager.
    8. Click the Assign button.


    Running a successful Facebook Page involves giving responsibilities to team members, so that each aspect of the page is well-managed. Assigning roles such as Admin, Editor, Moderator, Advertiser, or Analyst allows for a collaborative approach to page management. 

    This step-by-step guide will show you how to assign a role on your Facebook Page, making it simple and straightforward. Follow along to effectively manage your team and keep your Facebook Page running smoothly.


    Step 1: Log in to Facebook

    •     Open your web browser and go to Facebook.

    •     Log in with your email/phone and password.

    Step 2: Go to Your Facebook Page

    •     Click on "Pages" in the left sidebar of your Facebook homepage.

    •     Select the Page you want to manage from the list.

    Step 3: Access Page Settings

    •      Once you're on your Page, click on "Settings" in the left sidebar.

    Step 4: Go to Page Roles

    •     In the Settings menu, click on "Page Roles" in the left sidebar.

    Step 5: Assign a New Role

    •      In the "Assign a New Page Role" section, type the name or email of the person you want to assign a role to.

    •     Select the role you want to assign from the dropdown menu (Admin, Editor, Moderator, Advertiser, Analyst).

    Step 6: Save Changes

    •     After selecting the person and the role, click the "Add" button.

    Step 7: Confirmation

    •     You might be prompted to enter your password again for security purposes. Enter your password and click "Submit".

    •     The person will receive a notification about their new role, and you should see a confirmation message.

    Additional Tip:

    The person you are assigning as an admin has to have liked the Page.

    What is an IP address?

    An IP address is a unique identifier that identifies a device on the internet or a local network. It’s assigned to your device by your Internet Service Provider and is unique to your location.

    An IP address is shown as a sequence of four numbers separated by dots, for example: 123.456.78.91.

    What is FTP?

    FTP stands for File Transfer Protocol – it’s a system for easily accessing other files of your website, and transferring them from one server to another.

    What is DNS?

    DNS stands for Domain Name System – it is the address book of the internet, telling computers which server to go to in order to view your website, or where to send your emails to.

    What is DNS Propagation?

    When changing DNS settings, it can take up to 24 hours for servers across the world to refresh and show those changes.

    What is a website database?

    A website database stores all of the dynamic content for a website, such as news posts, page content and site settings.

    What is an IPS Tag?

    An IPS tag, otherwise known as an Internet Provider Security tag, is a label that identifies domain registrars when administering domain name registration and DNS services.